RTech24 Refund Policy

Welcome to RTech24! We value your satisfaction and strive to provide the best service possible. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. General Refund Policy

At RTech24, we aim to ensure that all our customers are completely satisfied with our online computer and printer services. However, we understand that there may be occasions when a refund is necessary.

Eligibility for Refunds

Online Computer and Printer Services: If you are not entirely satisfied with our services, you may request a refund within 30 days of the service date. Refunds will be considered on a case-by-case basis and may be subject to certain conditions, such as the nature of the service provided and the reason for the refund request.

2. Non-Refundable Service Fee

Please note that all services are subject to a non-refundable service fee of 150 USD/CAD/GBP. This fee covers administrative costs and transaction processing fees and is non-negotiable.

3. Subscription Charges

For subscription-based services, each month passed during the validity of the subscription will incur a charge of 55 USD/CAD/GBP. These charges are non-refundable and will be deducted from any eligible refund amount.

4. Non-Refundable Services

Computer One-Time Fix: This service remains non-refundable at all times, regardless of the outcome or satisfaction level.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your service details and a detailed explanation of your refund request. Alternatively, you can submit your refund request through our Contact Form.
2. Review Process: Our team will review your request and may ask for additional information or documentation related to the issue.
3. Decision: You will be notified via email of the outcome of your refund request within 7 business days of submission.

6. Refund Process

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the service. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or credit card issuer.

7. Exceptions

The following services are not eligible for refunds:

• Customized or personalized service plans.
• Emergency services rendered.
• Services completed to the customer’s satisfaction.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: [email protected]
• Contact Form:https://rtech24.com/contact

We appreciate your business and look forward to serving you.

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Note: This refund policy is subject to change without notice. Please review this page periodically for updates.