RTech24 Privacy Policy

Welcome to RTech24. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website https://rtech24.com (the "Site") or use our services.

1. Personal Information We Collect

When you visit the Site or seek support, we may collect specific information about your device, including your web browser, IP address, and installed cookies. We may also gather details on the pages you visit and your interactions with our Site (“Device Information”).

When you reach out for assistance, we may collect details about your device, network, or system (e.g., operating system, hardware, and software information) to help diagnose and resolve issues. If you contact us directly, we may also gather personal information such as your name, email, phone number, and a description of the issue you’re experiencing. This information is used only to provide you with the support you need.

2. How We Use Your Personal Information

We use the collected information for:

• Providing assistance and troubleshooting
• Improving our services based on feedback and issues encountered
• Identifying and addressing potential security risks
• Communicating with you regarding your service request
• Sending relevant updates and notifications

Device Information helps us improve Site performance, detect fraudulent activity, and assess the effectiveness of our marketing efforts.

3. Sharing Your Personal Information

Your information may be shared with third-party services that are essential for our operations, such as analytics providers, data storage platforms, and payment processors. For example, we use Google Analytics to understand how users interact with our site. Google’s privacy policy is available here: https://www.google.com/intl/en/policies/privacy/ . You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4. Security and Confidentiality

We prioritize your data security and use industry-standard measures to protect your information during interactions. Our team follows strict protocols for data confidentiality, and your data is only accessed as needed to assist with your request.

5. Your Rights

For EEA residents, GDPR grants rights such as access, correction, and deletion of your data. U.S. residents in California have similar rights under the CCPA. You may contact us to exercise these rights.

6. Data Retention

We retain your information only as long as needed to fulfill your service requests or as legally required. Technical information is stored for reference on future requests but can be deleted upon request.

7. Changes

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please check this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: [email protected] .