Frequently Asked Questions
We offer a wide range of tech support services, including troubleshooting hardware and software issues, virus and malware removal, network setup and repair, data backup and recovery, device setup, and remote support.
Our technicians remotely access your device to diagnose and fix most technical problems. We guide you through setting up a secure connection for troubleshooting while you watch.
We support a variety of devices, including desktop computers, laptops, smartphones, tablets, printers, routers, and smart home devices.
Resolution time varies based on the issue's complexity. Simple issues may take 30-60 minutes, while complex problems might need a few hours or follow-up sessions.
Our support team is available Monday to Friday from 9 AM to 6 PM, and Saturday from 9 AM to 1 PM. We offer emergency support outside these hours for critical issues.
We offer various pricing plans: flat rates for one-time fixes, hourly rates starting at $39.99/hour, and monthly subscription plans for unlimited remote support. Contact us for detailed pricing or a custom quote.
Your data is secure. We use encrypted connections for remote sessions, and you can monitor the technician's work. We never access or store personal data without your permission.
If the issue requires hands-on support, we can guide you through a DIY fix or recommend a local technician. In some cases, we offer mail-in repair services.
Yes, you can book an appointment through our booking page here or by contacting us via email or phone. We’ll schedule a session that suits you.
Yes, we provide IT support for small to medium-sized businesses, including network management, cybersecurity solutions, and ongoing maintenance. Contact us for custom solutions.
Getting started is easy! Call or email us, or visit our website’s booking page to schedule an appointment. We’ll guide you through the process to begin resolving your issue.